Email: support@h-peak.com — we usually reply within 2 business days.Email:support@h-peak.com——通常於 2 個工作天內回覆。
LINE community (anonymous posting welcome): join here.LINE 社群(可匿名發言):點此加入。
Reporting a problem 回報問題 — please include your iOS or browser version, the app version (shown at the bottom bar and in Settings), what you were doing, and a screenshot. That usually saves a whole round trip.回報問題時請附上 iOS 或瀏覽器版本、App 版號(底部功能列與設定裡都看得到)、當時的操作,以及截圖,通常可省下一次來回。
Can I use Jetstream for real flight planning? 可以拿來做正式飛行準備嗎?
No. Jetstream is an awareness aid. It is not certified and does not replace your official weather briefing, NOTAMs, or dispatch release.不行。Jetstream 是情境掌握的輔助工具,未經認證,不取代官方天氣簡報、NOTAM 或簽派放行文件。
What costs money? 哪些要付費?
Only the AI flight briefing. Weather, the route map and every layer, radar playback, the vertical profile, the interactive star chart, tides, NOTAMs, OFP import and all twelve saved places are free for everyone, with no account needed. Briefings are metered: a subscription or the lifetime purchase includes 3 a day and 30 a billing month, and every signed-in account also has a one-time allowance that never resets.只有 AI 飛行簡報。天氣、航路地圖與所有圖層、雷達回放、垂直剖面、互動星圖、潮汐、NOTAM、OFP 匯入與全部 12 個儲存地點,對所有人免費,也不需要帳號。簡報以次數計:訂閱或終生版含每日 3 份、每個計費月 30 份;每個已登入帳號另有一份永不重置的一次性額度。
Do I need an account? 一定要登入嗎?
Not for the weather, the map or the star chart — those work without one. Generating an AI briefing does need you to be signed in: without an account there is no allowance to draw on, and signing in is what lets the allowance follow you across devices.看天氣、用地圖與星圖都不需要。產生 AI 簡報一定要登入:沒有帳號就沒有可用的額度,而登入也是讓額度跨裝置帶著走的方式。
Which sign-in should I use? 該用哪一種登入?
Either one — they create the same account, and you can use whichever is more convenient.兩種都可以,建立的是同一個帳號,用順手的那個即可。
My PeakLog membership isn't recognised. PeakLog 的身分沒有帶過來。
The email you signed in with is probably not the one on your PeakLog account — most often with Apple's private relay address. In Settings, open the account panel and use the link option there; it recognises you by account, not by email.通常是登入用的 email 跟 PeakLog 帳號上的不同,最常見於 Apple 的中繼信箱。請到設定的帳號區用連結功能——它以帳號辨識,不看 email。
How many AI analyses do I get? AI 分析有幾次?
The remaining count is always shown next to the AI button and in the account section — you do not have to run one to find out. Guests get the smallest allowance; members get more according to tier.剩餘次數一直顯示在 AI 按鈕旁邊與帳號區,不必先跑一次才知道。訪客額度最少,會員依等級遞增。
Does it work in the air with no internet? 飛機上沒網路能用嗎?
Yes, for what was already downloaded. The app, the star chart, and articles are stored on your device. Weather and the AI briefing need a connection — so run your briefing before departure; the last analyses stay readable offline.已下載的部分可以。App 本體、星圖與文章都存在您的裝置上;天氣與 AI 簡報需要連線——請於起飛前先跑好,最近幾份分析離線仍可閱讀。
The sky view points the wrong way in the cockpit. 在座艙裡星圖方位不對。
Aircraft structure distorts the magnetic compass, so the phone cannot find north. Use the calibration prompt: enter your ND heading (magnetic or true — variation is applied automatically), or aim the reticle at a bright object you recognise and pick which it is. After that the gyro keeps it aligned.機體結構會干擾磁羅盤,手機找不到北。請用畫面上的校準:輸入 ND 上的航向(磁或真皆可,磁差自動換算),或把準星對到您認得的亮星再選它是誰。校準後改由陀螺儀維持方位。
Where does my location go? 我的位置會被傳到哪裡?
It is used to fetch weather and to draw the sky. It is never written to our database or to any log; recently requested areas sit in a short-lived in-memory cache that is not linked to you. See the Privacy Policy.用於取得天氣與繪製星空。不會寫入我們的資料庫或任何日誌;最近查詢過的區域會暫存於記憶體快取,且不與您連結。詳見隱私權政策。
Does the AI see my personal data? AI 會看到我的個人資料嗎?
No. Only the flight details you typed and the computed weather facts for that route are sent to the AI provider. Your account, email, and location are not included.不會。只有您輸入的飛行資料與該航路計算出的天氣事實會送給 AI 服務商;不含您的帳號、email 與位置。
Why is the forecast different from the official one? 為什麼和官方預報不一樣?
Different agencies run different models and issue at different times, and Jetstream may be showing a newer or older model run. Where an official warning exists, the official one is authoritative.各機關使用的模式與發布時間不同,Jetstream 顯示的可能是較新或較舊的模式時次。凡有官方警特報者,以官方為準。
How do I sign out or delete my account? 如何登出或刪除帳號?
Both are in the account section of Settings. Deleting is immediate and irreversible; data kept only on your device is removed when you delete the app or clear its data.兩者都在設定的帳號區。刪除立即生效且不可復原;僅存於裝置上的資料,於刪除 App 或清除資料時一併移除。
Is Jetstream an official airline or agency app? 這是航空公司或官方機構的 App 嗎?
No. Jetstream is an independent product of Horizon Peak, not affiliated with, endorsed by, or an official application of any airline, meteorological agency, or aviation authority.不是。Jetstream 為 Horizon Peak 之獨立產品,與任何航空公司、氣象機關或航空主管機關均無隸屬或背書關係,亦非其官方應用程式。
All third-party names, logos, and brands mentioned here or in the app are trademarks of their respective owners and are used only to identify data sources or describe compatibility. Horizon Peak is not affiliated with, endorsed by, or sponsored by any of them.本頁或 App 內提及之所有第三方名稱、標誌與品牌均為其各自所有者之商標,僅用於標示資料來源或說明相容性。Horizon Peak 與上述任何機構均無隸屬、背書或贊助關係。